Tollman Spring Company, Inc. - Manufacturers of precision custom springs

	TOLLMAN SPRING COMPANY, INC. 91 ENTERPRISE DRIVE - BRISTOL, CONNECTICUT 06010 TEL: (860) 583-1326 - FAX: (860) 589-8733

On Line Customer Satisfaction Survey
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1. Overall, how would you rate your satisfaction with Tollman Spring's products and services?

Please click a response: 5 = Extremely Satisfied ... 1 = Extremely Dissatisfied

5 4 3 2 1

2. Please rate your satisfaction with the following attributes regarding the quality of the products delivered.

Please click a response: 5 = Extremely Satisfied ... 1 = Extremely Dissatisfied

Quality of parts: 5 4 3 2 1 N/A

Accuracy of PPAPS: 5 4 3 2 1 N/A

Timeliness of orders: 5 4 3 2 1 N/A

Completeness of orders: 5 4 3 2 1 N/A

Sufficiency of shipment packaging: 5 4 3 2 1 N/A

Accuracy of packaging slips (proper quantity, etc.): 5 4 3 2 1 N/A

3. Please rate your satisfaction with the following attributes regarding the service provided.

Please click a response: 5 = Extremely Satisfied ... 1 = Extremely Dissatisfied

Ease of contacting Tollman representatives: 5 4 3 2 1 N/A

Staff knowledge about spring applications: 5 4 3 2 1 N/A

Timeliness of quotes: 5 4 3 2 1 N/A

Accuracy of order acknowledgement: 5 4 3 2 1 N/A

Suggestions offered to resolve problems that may arise: 5 4 3 2 1 N/A

Prompt response to corrective action reports: 5 4 3 2 1 N/A

Flexibility in meeting special requests (expediting orders, etc.) 5 4 3 2 1 N/A

Timeliness of debits and/or credits processing: 5 4 3 2 1 N/A

4. How does Tollman Spring perform in comparison to other manufacturing companies?

Better than Comparable Not as good

5. Based on your overall experience, how likely would you be to recommend Tollman Spring to others?

Definitely Would Probably Would Might or Might Not Probably Would Not Definitely Would Not

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